Technology
IT Support Specialist
IT Support Specialists are helpful, patient problem solvers who enjoy working with computers and assisting people with technology. This role suits friendly, logical individuals who like troubleshooting and making technology work smoothly. You should be a good communicator and eager to learn. No college degree is always required. It’s an excellent path for job seekers wanting stable tech work with steady demand and growth opportunities.
Median wage
$29.74/hr
Physical demands
low
Drug test
No
National wages & job outlook
National figures for Computer User Support Specialists, shown as published by the source below.
Entry (10th–25th pct)
$19.7–$23.56/hr
Median
$29.74/hr
Experienced (75th–90th pct)
$38–$48.34/hr
Projected openings / year
40,800
-4% growth, 2024–2034
Wage data: 2025. National figures; local pay varies.
Source: CareerOneStop (careeronestop.org), sponsored by the U.S. Department of Labor, Employment & Training Administration (DOLETA), and the Minnesota Department of Employment & Economic Development (DEED).
Starting requirements
- No degree High school diploma or GED
- Basic computer knowledge and troubleshooting skills
- Strong customer service and communication abilities
- Willingness to earn certifications (like CompTIA A+)
- Clean background check
Training structure
Training can be completed in 3 to 12 months through certificate programs, bootcamps, or online courses. You learn hardware, software, networking, and customer support skills. Many employers provide on-the-job training and support industry certifications to help you start.
Top credentials
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Google IT Support Certificate
Licenses & certifications
Licenses are state-specific and certifications vary by specialty. Look up the exact ones for this path in your state.
Open the license & certification finderAdvancement path
Entry: IT Support Specialist or help desk technician
Mid-Level: Senior support specialist or systems administrator
Advanced: Network administrator, IT manager, or specialized technical roles
Certifications and experience can lead to faster advancement and higher pay.
Typical employers
Managed service providers, corporate IT teams, public agencies
A day in the life
You start by checking emails and support tickets. Your day includes helping users with computer problems, fixing software issues, setting up equipment, and performing routine maintenance. The work mixes desk-based tasks with hands-on support in a team environment. You finish knowing you helped people work more effectively.